Grow your revenues
- more, better, faster.
Your clients expect you to tailor your solution to their unique circumstances.
Regardless of everyone’s positive intentions, the reality is that client requirements & expectations are often influenced by very powerful emotions. And it is on you to stay on top of all of them as they emerge.
The good news is that using the right tools in the right ways can help you confidently:
- Provide your clients with design & implementation experiences that reflect & express their unique usability demands.
- Recognize overlooked opportunities, avoid conflicts and consistently provide customers with what they value most.
- Scale your projects up or down as required, knowing that your strategy will generate the most mutual value.
Simple. Powerful. Effective
Our Service Design Toolkit makes a client-centred approach both practical and accessible. Designed to help you see things better, it gives you the tools to do things better.
- Experience Mapping
- Service Blueprinting & Redesign
- Stakeholder Analysis
Experience Mapping
An effective way to uncover otherwise hidden stakeholder-centric insights & information, an Experience Map shows you where and how in their journey stakeholders are interacting with you. Able to show both existing & future states of stakeholders’ interest, emotions & expectations, it provides you with data on which parts of your organization are (and aren’t) engaging your stakeholders, how and why. Giving you a clearer picture of the needs, desires, and response characteristics of your evolving social landscape, it’s a powerful identification & tracking tool that can help increase your relevance & responsiveness to each of your stakeholder segments.
Service Blueprinting & Redesign
Mapping the behind-the-scenes process steps creating value for your stakeholders reveals the layers of people, processes, policies, and technologies that are responsible for delivering your service experiences.Used most often in tandem with Experience Mapping, they enable you to realign any drifting processes and help keep them functioning optimally in support of your relevance & effectiveness.
Stakeholder Analysis
Identifying precisely who & where your current stakeholders are is important. And getting the right take on things like Stakeholder Retention, Repeat Users, Funder Satisfaction, Service Utilization, Throughput, TAT, etc. can help you decide on which stakeholder types require your attention, in what ways, at what times. It can also give you a better picture of the costs & impacts of managing them.